vtiger CRM - vtiger vs Sugar

vtiger CRM vs. sugar CRM

Comparison

Sales Automation

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Management of potentials, leads, contacts and organizations

yes

yes

yes

yes

yes

Potentials

yes

yes

yes

yes

yes

Products Management

yes

yes

no

yes

yes

Quotes Management

yes

yes

no

yes

yes

Order Management

yes

yes

no

no

no

Invoicing

yes

yes

no

yes

yes

Document Storage

yes

yes

yes

yes

yes

 

Marketing

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Campaign Management
- Email
- Non-Email: mail merge, telemarketing

yes
yes

yes
yes

yes
yes

yes
yes

yes
yes

Target lists
- Administration
- Adding custom reports from


yes
yes


yes
yes


yes
no


yes
yes


yes
yes

Email Marketing
- HTML templates
- Personalized dispatch


yes
yes


yes
yes


yes
yes


yes
yes


yes
yes

 

Service and Support

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Service case management and tracking

yes

yes

yes

yes

yes

Knowledge Base and FAQ

yes

yes

no

yes

yes

Complaint management and tracking

yes

yes

yes

yes

yes

Support Contract Management

yes

yes

no

yes

yes

Customer service portal

yes

yes

no

$

yes

 

Project Management

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Project Tasks

no

yes

yes

yes

yes

Project specific permission

no

yes

no

no

no

Dashboard

no

yes

no

yes

yes

Time tracking and billing

no

yes

no

no

no

Statistics

no

yes

no

yes

yes

 

Email Management

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Signatures

yes

yes

yes

yes

yes

HTML Templates

yes

yes

yes

yes

yes

Personalized Letter

yes

yes

yes

yes

yes

Incoming emails automatically linked with existing leads and contacts 

yes

yes

yes

yes

yes

 

Activities

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Call
- memories
- Invite participants by email 

- Automatic Calendar Entries
- Recurring Entries


yes
yes

yes

yes


yes
yes

yes

yes


yes
yes

yes

no


yes
yes

yes

no


yes
yes

yes

no

Tasks

yes

yes

yes

yes

yes

Contact History

yes

yes

yes

yes

yes

Notes and Attachments

yes

yes

yes

yes

yes

 

Reporting

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Report Configurator

yes

yes

no

yes

yes

Dashboards

yes

yes

yes

yes

yes

 

Collaboration

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Calendar
- User View day, week, year 
- View group


yes
yes


yes
yes


yes
yes


yes
yes


yes
yes

Chat

yes

yes

no

no

no

RSS

yes

yes

yes

yes

yes

 

Plugin's and Mobility

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Plug-in for Microsoft Outlook®

yes

yes

$

yes

yes

Plug-in for Microsoft Word®

yes

yes

$

yes

yes

Plug-in for Mozilla Thunderbird®

yes

yes

$

yes

yes

Mobile

no

yes

no

yes

yes

 

Rights Management

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Function-access management 

- At the module level 

- At the field level



yes
yes



yes
yes



yes
no



yes
no



yes
no

Record-dependent access management

yes

yes

no

yes

yes

 

UI - User Interface

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Main tabs
- Hide and show 

- Rename


yes
yes


yes
yes


yes
yes


yes
yes


yes
yes

Editing mask adaptation 

- adding more masks for editing 

- Allocation of defaults per mask


yes

yes


yes

yes


no

no


no

no


no

no

Mask adjustment
- Adding rows 

- Moving fields


yes
yes


yes
yes


yes
yes


yes
yes


yes
yes

Selectable Languages

yes

yes

yes

yes

yes

Selectable Layouts

yes

yes

yes

yes

yes

 

Data-Model Customizing

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Custom Fields 

- Add 

- Remove 

- Audit Trail 

- Mass Update 

- Duplicate Merge


yes
yes
yes
yes
yes


yes
yes
yes
yes
yes


yes
yes
yes
yes
yes


yes
yes
yes
yes
yes


yes
yes
yes
yes
yes

Default fields 

- Remove 

- Rename


yes
yes


yes
yes


yes
yes


yes
yes


yes
yes

 

Business process support

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Configurator for workflow automation rules, actions and messages

no

yes

no

yes

yes

 

Data Management

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Import

yes

yes

yes

yes

yes

Export

yes

yes

yes

yes

yes

Duplicate Merge

yes

yes

no

yes

yes

Duplicate Search

yes

yes

yes

yes

yes

Mass updates in list views

yes

yes

yes

yes

yes

 

Internationalization

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Languages

+30

+30

+30

+30

+30

UTF-8 support

yes

yes

yes

yes

yes

Currency Configurator

yes

yes

yes

yes

yes

Date formatting

yes

yes

yes

yes

yes

Time Zones

yes

yes

yes

yes

yes

 

Extension and Installation

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Installation Wizard

yes

yes

yes

yes

yes

Installation of additional features possible

yes

yes

yes

yes

yes

 

Integration and Interfaces

vtiger Community Edition 5.1

vtiger Complete Edition VTC 2.2

Sugar Community Edition 5.0

Sugar Professional 5.0

Sugar Enterprise 5.0

Web Service via SOAP API

yes

yes

yes

yes

yes

Single Sign-On via LDAP-Integration

no

yes

yes

yes

yes

SQL

yes

yes

yes

yes

yes